Business Observations provides the highest quality video shops in the industry
Their undercover shoppers are well-trained and rarely identified by our employees, we receive an undeniably detailed and accurate representation of our customer’s experience. The quality of video shops and sophistication of their shoppers provides us with an indisputable tool for coaching and developing our associates. We take advantage of both the video shops and internet shops to ensure that our employees are meeting our standards for prompt and courteous service.
Business Observations is flexible and accommodating to our requests so that we can create specific scenarios and objections for our employees to overcome. This allows us to ensure that our team members are incorporating new information and responding to our training efforts. They understand our company culture and standards of performance. As industry insiders, they bring remarkable experience and insight to the table.
– Tina, Senior Vice President of Marketing & Communications