Discover the Business Observations difference

Our specialized team has over 50 years of customer service, sales experience, property and small business management.

Our Mission and Vision:

  • Assist companies with professional growth, increased revenue and customer satisfaction success through our customized shops, evaluations, reports and client partner programs.
  • Provide accurate, reliable and timely mystery shops based on each client’s unique situation utilizing our three step Quality Control Process.
  • Specialize in Video Secret Shops — the most objective training tool performed with state-of-the-art hidden recording equipment
  • Provide Outstanding Customer Service
  • To include Extensive Shopper Training
  • To build and maintain a strong partnership with clients
  • Incorporate professional development success and personal growth for individuals within our company and with our clients.

Other Industries We Service:

  • Apartment communities
  • Home builders
  • Single-family rental housing
  • Assisted living centers
  • Condominium and HOA
  • Hotels and resorts
  • Retail locations
  • Medical offices
  • Department stores
  • Auto dealerships

Business Observations provides the highest quality video shops in the industry

Their undercover shoppers are well-trained and rarely identified by our employees, we receive an undeniably detailed and accurate representation of our customer’s experience. The quality of video shops and sophistication of their shoppers provides us with an indisputable tool for coaching and developing our associates. We take advantage of both the video shops and internet shops to ensure that our employees are meeting our standards for prompt and courteous service.

Business Observations is flexible and accommodating to our requests so that we can create specific scenarios and objections for our employees to overcome. This allows us to ensure that our team members are incorporating new information and responding to our training efforts. They understand our company culture and standards of performance. As industry insiders, they bring remarkable experience and insight to the table.

– Tina, Senior Vice President of Marketing & Communications

Members of: