Training & Consulting

Our training programs are designed both as stand‐alone classes, seminars or webinars to enhance your training programs and to work hand‐in‐hand with the rest of our secret shop solutions.

Trained employees improve customer satisfaction and promote growth. Our purpose is to properly train employees to be more engaged, increase sales and provide better customer service.

We offer a variety of interactive small and large group in person or virtual training with focused discussions specifically on sales and service:

  • Virtual & self-guided tour training
  • Leasing / Sales 101
  • Telephone and Internet
  • Meeting, Greeting and Information Gathering
  • Qualifying
  • Demonstrating
  • Overcoming Objections
  • Closing and Follow Up
  • Successful Leasing / Sales Presentations
  • Concession Management
  • Service Requests and Teambuilding
  • Consulting, One on One Coaching, Troubleshooting
  • Secret Shopper Training

What They’re Saying

“Thank you for your amazing classes this week. We are excited to have you back for a couple days and without a doubt we will be a better company with your help! You’re the best Kris!” – Tracy M. Scottsdale, AZ

” I just wanted to say THANK YOU so much for having Kris come and give us our refresher course!! I have to tell you that I actually leased to the first people who toured with me right after that training!” – Pedro C, Henderson, NV

“The class was a big help and gave me different ideas and tools to use. I implemented them today and made some changes to my presentation and the first tour I had rented.” – Andre R, Gilbert, AZ

“Thanks to Kris and Rita for your great class on sales, branding and customer service. We all agreed your ideas will help our businesses grow!” – Association of Independent Shipping Stores, Phoenix, AZ

Ready to Learn More?

Contact us for more information on secret shops, reporting, evaluations and training.