Increase Revenue and Improve Customer Satisfaction

Since 2002, Business Observations has continued to grow and provide customizable services for all types of secret shops utilizing web-based evaluations and enhancing each experience with regularly updated dashboard reporting. We take pride in the highest level of in-house care possible, setting a new standard for the Secret Shopping industry and will always be here for you.

Secret Shops

  • Onsite video or audio

  • Virtual video or audio

  • Self-guided video or audio

  • Internet

  • Telephone

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Dynamic Reporting

Based on the results of your Secret Shops: see the trends and history of the company, regions, locations and/or associates. More shops provide more detailed reports.

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More Services

Including a range of reporting and data analysis to on-site and virtual training

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90%

of customers who are unhappy will not say anything but will default to competition

8.1M+

secret shops are conducted every year

11%

average growth from using secret/mystery shops

CLIENT TESTIMONIAL

Business Observations provides the highest quality video shops in the industry

Read up on how one of our customers raves about how our shoppers are well-trained and rarely identified by employees, always resulting in an undeniable and accurate representation of a customer experience.

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BUSINESS OBSERVATIONS IS HIRING

Become a secret shopper!

Mystery shoppers are the eyes and ears of a typical customer’s experience at a business. Your visit and report assists businesses in evaluating customer service, products and services, policies and procedures.

CONTACT US TO LEARN MORE