BUSINESS OBSERVATIONS REPORTING
Statistics
90%
of customers who are unhappy will not say anything but will default to competition
8.1M+
secret shops are conducted every year
11%
average growth from using secret/mystery shops
30%
of repeat shops increased overall performance
Fair Housing Violations
For the property management industry, ask us about Fair Housing questions on evaluations that allow you to address and correct violations before fines are assessed saving thousands of dollars.
Follow Up
Relying on email for follow up? Statistics show that approximately 22% of all email is never received. To be effective, follow up needs to occur in multiple ways; phone, email, etc.
Repeat Shops
How often do you repeat mystery shops? Statistics show that consultants, who are shopped more than once, increase overall performance by 30%.
