BUSINESS OBSERVATIONS SERVICES

AiVA

The Standard for AI-Powered Leasing Performance

 

AI is already a fully active member of the leasing team — answering calls, chats, and inquiries alongside your human agents, often exceptionally well. AiVA is how that performance gets verified: a standardized, independent assessment across Fair Housing compliance, accuracy, lead qualification, and customer experience.

Every AiVA certification applies one consistent standard, benchmarked and reviewed by trained evaluators — the same rigor multifamily teams have always held their best human agents to.

“AI is no longer a tool, it’s a team member — and should be measured the same.”— Kris Wegener, CEO, Business Observations

Our Processes:

AiVA uses a standardized certification process to evaluate AI performance across phone, chat, and digital leasing interactions. Each interaction is scored using a defined assessment framework and reviewed by trained subject matter experts for compliance, accuracy, and effectiveness. This approach ensures consistent, defensible results while identifying risks and supporting continuous performance improvement.

  • Standardized secret shop certification across phone, chat, and digital leasing interactions

  • Scored using a defined assessment framework and audited by trained, certified evaluators

  • Reviewed for compliance, accuracy, and performance, with risks flagged, benchmarked, and tracked through a continuous verification process

 AiVA Certified

 

A team’s AI has been independently assessed against the AiVA standard — verified, benchmarked, and held to the same bar as its human counterparts. It’s a credible, third-party signal for prospects and residents alike.

Do you Know Your AI Score?

See your AI leasing team in action and get started with the AiVA certification. Connect with us to learn more about your AiVA score, certification, benchmarking, and reporting.